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Case study Gamification

Dojo game app to teach children good habits

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Case Study

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Curran's Karate | MyDojo Gamified Platform

Product: Custom game and mobile app

Platforms: Tablet, mobile, iOS, Android

Services provided: Game design, UI/UX design, full cycle development, strategy and planning, launch and support

MyDojo is a mobile game and app that helps children develop good habits while increasing retention for martial art schools.

“The best thing to happen to the martial arts world since the belt system.” – MyDojo World

Challenge

Martial arts is an art of discipline. Students need courage and motivation to attend class each week, and practicing for years to advance through the belts.

A central problem that many martial art schools face is that once students give up and leave, they never come back.

Contrarily, students who have formed a habit of attending class continue to return. Since gamification encourages the building of good habits, this is an effective way of increasing retention in martial arts schools.

As Raccoopack specializes in building apps that are engaging and fun, this project was a great fit. Curran’s Karate partnered with us to build a gamified platform for martial arts schools.

Solution

The MyDojo platform consists of 2 apps:

The MyDojo Game

In MyDojo, students decorate and customize their own personal dojo.

As students attend class and complete challenges assigned by parents, they receive in-game rewards that can be used to upgrade their dojo!

Main Features:

  • Build, decorate, and level up dojo
  • Train characters to level up
  • Complete challenges from parents to earn points
  • Unlock new adventures by attending real-life class
  • 3 original character designs
  • 100+ unique decoration items and customizations

The Companion App

Along with the main game, we also built a companion app for parents and instructors.

Parents can use the app and view a dashboard of their child’s progress — both in game and in the school. They can assign custom challenges, such as helping with household chores or reading a storybook.

Instructors can manage their dojo in one place. They can take attendance, track student rank progress, and update parent and student information.

Process

To breathe life into the My Dojo concept, we first began with a series of workshops, brainstorming all the finer details from the characters, background, theme, and gameplay.

We met frequently to collaborate with the client, reviewing designs together and testing prototypes to ensure that we were on the same page at all times.

As with any project that we do, we always bring the app into the hands of users to get their feedback. From user testing, we were able to make the user experience better from great to excellent.

Results

The resulting product is a beautiful, gamified platform for martial arts schools, catering to everyone from children, parents, and instructors.
  • Apps successfully completed and launched on iOS and Android app stores
  • Expected 25% increase retention in martial art schools 
  • Good habits and behaviours taught to young martial arts students
  • 5/5 rating from client on scheduling, cost, and quality
“Amazing team. I have never worked with a group of people that were so good and asking questions to ensure that they understood what I wanted.”
Curran's Karate Logo
Ron Curran
Owner, Curran's Karate
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Location Based Road Survey App

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Osoyoos Desert Centre | Road Survey Mobile App

Product: Custom Mobile App

Platforms: iOS and Android

Services provided: Full cycle development, MVP prototyping, hosting and deployment

Challenge

There are about 11,000 animal-related collisions every year in British Columbia. To better evaluate the cause and impact of wildlife collisions , Osoyoos Desert Centre wanted a way for volunteers to report wildlife sightings during their walks around the area. From there, Osoyoos Desert Centre reached out to us to accomplish this through a mobile app.

Solution

The road survey app allows volunteers to easily report wildlife sightings on their mobile device during their walks. 

Main Features

  • Wildlife data entry and logging
  • Location tracking
  • Offline support and data syncing

By using the phone’s GPS capabilities, the app is able to gather important information such as location and temperature.

No internet? No problem! We also added offline support, where submitted logs can be synchronised once the user is connected online.

Results

  • MVP product developed within time and budget
  • Product ready to be launched and made available to 1000s of volunteer users
  • Expected future development to include additional features
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Case study

Client and Staff Portal for Order Management

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CARO Analytical Services | Client and Staff Order Management Portal

Product: Custom eCommerce Web Application

Platforms: Desktop, mobile, tablet

Services provided: Full cycle development, strategy and planning, UI/UX design, hosting and deployment

The Client and Staff Portal helps customers place complex online lab testing orders and easily access to their reports at any time.

Challenge

Conducting a formal lab test involves many processes: There are dozens of steps involved, from filling out paperwork, ordering supplies, sending supplies to the lab, and getting the lab results. This doesn’t even scratch the surface!

To turn all of this into one simplified process, we worked with CARO to develop the most innovative and streamlined web app in their industry. 

CARO Analytical Services is a leading Canadian laboratory that provides lab testing services across North America.

Solution

The Client and Staff Portal integrates complex systems into one easy app for users.

Customer portal

Allows users to order supplies online, submit samples, and securely retrieve results in one integrated location.

Main Features

  • Bottle orders: Customers can easily browse and place orders for supplies.
  • Project management: Customers can sort their orders across projects and view their order statuses in real time.
  • Online sample submission: Customers can submit their sample information online using an automated form to speed up their workflow.
  • Invoices: Customers can locate, view, and download their order invoices.

Staff Portal

Behind the scenes, staff are supporting customers by using the staff portal that we created as part of the project:

  • Order review and management
  • Order processing
  • Customer account management
Supporting Systems

The Client and Staff Portal are enabled by various systems that we connected together:

  • eCommerce system
  • Laboratory information management system
  • Authentication system

Process

Mapping Out the Business Processes

When we first started working with CARO, we were astounded by the number of steps, processes, and systems involved in fulfilling a lab test order.

To ensure that the app addresses the needs of each user along each step of the process, we spent time understanding CARO’s business processes and translating them into a series of user flows.

The benefit of the user flows were two fold: Not only did the user flows depict how the user will interact with the app during each step, but it also revealed opportunities where the app can be used to address pain points for users.

Validating through User Testing

At Raccoopack Media, we conduct frequent user testing to gather as much feedback as reasonably possible during the development process.

For this project, we used an agile approach where we released a testable prototype each sprint. This allowed us to facilitate user testing sessions and gather feedback with both the end users and the CARO project team. Here are some actual feedback we received!

“It’s quick and flexible.”

“It would be improved here if we can see tracking information on this screen.”

“Visuals are clean and the interface is clear.”

By involving the end users, we ensured that each feature effectively addresses user needs.

Results

After a series of prototypes, user testing, and extensive quality assurance, the project was launched with success:

  • Client and Staff Portal fully launched with 99% user uptake
  • Validated product satisfaction from user testing
  • 1000s of monthly orders going digital and translating into saved administrative costs 

The project only marks the beginning! We are currently working with the client on  to add more features to further enhance the web app.

“Raccoopack Media has performed well in terms of project management. They played a major role in the information-gathering phase of the project. They helped with our documentation and mapping everything in a very organized way to ensure a seamless process.”
Ahmed Alsahli
IT Manager, CARO Analytical Services
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UBC Research demonstrates effectiveness of interactive educational games​

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UBC Research Demonstrates Effectiveness of Interactive Educational Games

Games are known to have higher engagement rates and learning retention in education. To what extent do learners find the game applications helpful?

In a recent gamification study published by Dr. Lillian Hung at the UBC School of Nursing, an online game for dementia education was developed and then played by 3000 staff across 10 hospitals and 10 long term care homes in Vancouver.

Playing the dementia educational game

In the research, the dementia education game offers interactive scenarios that staff can encounter on the job. Learners have the objective of learning each concept behind person-centered care before correctly answering questions to score points. The game was made available online in desktop, mobile, and tablet devices.

VCH_Gameplay

Results of the gamification research

After the staff played the game, they were invited to fill out a survey. The survey data compiled from the population of 3000 staff in hospital and long-term care homes revealed the effectiveness of interactive educational games:

  • 90% found the online game education fun
  • 93% found that they were able to learn about person-centered care
  • 90% could answer all 10 questions in the game correctly
  • 95% would recommend the game to others

Benefits of game based learning applications in education

From the survey, participants also expressed open comments about their experience. This included their experiences on what they found particularly effective in learning through an online game as opposed to traditional settings.

Accessibility

During the COVID-19 pandemic, many educators in healthcare could not provide traditional classroom training. Gamified learning using the dementia education game increased accessibility as the app could be accessed online.

Engagement

In traditional online learning, there is often minimal engagement or participation that involves critical thinking. Gamification adds the benefit of allowing the learner to actively participate and reinforce their learning. In the research, staff felt more motivated to learn as the game was fun and relatable.

Bite-sized learning

Many learners, such as healthcare workers, have busy schedules. Staff expressed that they enjoyed the flexibility of being able to learn in short sessions at their own pace as opposed to a structured classroom lecture.

Safe learning environment

The interactiveness of games provides a simulated and safe environment for learners. In the research, staff expressed that they appreciated being able to practice applying their responses to scenarios that would otherwise be high risk on the job. This increased the relevance and practicality of the learning.

Social aspect

When learners are engaged and have fun in their learning, they are likely to share their experiences with others. Game mechanics such as leaderboards can also encourage greater participation among learning groups and knowledge retention through repeated playthroughs. From the research, educators reported that staff actively shared the learnings from the game with others and began using the terms they learned from the game in their work.

Behind the scenes: The game was built with the help of George at Raccoopack Media!

The dementia education game was developed in collaboration with our president, George at Raccoopack Media. We are proud that the educational game has been instrumental in creating an engaging, safe, and practical e-learning resource to improve healthcare quality in Canada.

If you are interested in learning about our development processes with healthcare applications, you can visit our patient care mobile app case study.

Want to explore your game or app development idea? We are always happy to chat – feel free to reach out!

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Say hi to us at Hearts and Hands October 26th!

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Say hi to us at Hearts and Hands October 26th!

We’re happy to say that the Hearts and Hands digital app will back back for a third year! In collaboration with SafeCare BC, our team has been working hard to get the app ready for this year’s event.

This year is especially exciting, because both the digital event and the in-person conferences are returning. Here’s a surprise – we also added an exhibitor passport feature to app. Attendees can use the app to complete various activities in-person!

Our team will be attending the Hearts and Hands conference on October 26th (Langley) as an exhibitor. Come by and say hi to us at our booth!

We first developed the Hearts and Hands web app in 2020 to enable this annual conference to continue running despite the COVID-19 pandemic. During 2020, over 700 healthcare assistants and industry professionals attended this five day event. Given that the digital event received overwhelmingly positive feedback, SafeCare has worked with our team to bring the event back each year since then.

Hearts and Hands is the premier conference for healthcare assistants in British Columbia. With the goals of celebrating, educating, and inspiring, this is an event you don’t want to miss!

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Raccoopack sponsors BC Game Jam 2022!

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Raccoopack is proud to be a sponsor at BC Game Jam 2022!

Last week, Raccoopack Media attended BC Game Jam 2022, where both aspiring and talented game developers got together in this 30-hour hackathon to create new games.

As a platinum sponsor, we are proud to be continuing to support the BC Game Jam and the  game development industry in British Columbia.

During this time, over a dozen games were created and showcased! You can check out some photos at the BC Game Jam Twitter: @bcgamejam 

BC Game Jam is a 30-hour hackathon where game enthusiasts can collaborate, learn, and create a game based on a theme that has been given by the organizers.

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Case study

Patient Care Mobile App Development For Hospitals

What Matters Mobile App Development Healthcare App
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Case Study

What Matters Mobile App Development Healthcare App

The University of British Columbia | What Matters App

App Development | iOS Development | Tablet | Healthcare

What Matters is a innovative mobile app that helps persons living with dementia feel comforted during times of distress.

This mobile app is a collaborative healthcare research project, where Raccoopack Media team worked with leading Canadian academic institutions to develop What Matters: a mobile application that improves the quality of dementia care for Canadians.

Problem

76,000 new dementia cases are diagnosed each year. With Canada’s ageing population and increasing prevalence of dementia, nurses and care workers are overworked and often struggle to keep up their desired level of care. There is a critical need to develop solutions to support staff while continuing to advance the quality of care for persons living with dementia.

A major domain that the research project explored is distress and comfort. Patients with dementia living in long term care or hospitals may face agitating or distressful moments at times. During such times, staff need to intervene. This posed a question and opportunity: How do we offer comfort to patients during these to improve the quality of care?

Solution

What Matters is a mobile app that offers comfort during times of distress using personalized media from the patient’s family, friends, and staff.

Main Features

  • Personalized media viewing: Residents/patients can view videos, photos, and music that is personalized and curated by family and staff.

  • Resident directory: Staff can quickly find a resident’s profile.

  • Resident profile: Each resident/patient has their own profile. Staff can view information about the resident, such as what brings them joy and their interests.

  • Media liking: Residents/patients can like or dislike each piece of media. This helps staff understand the media that is relevant.
  •  

Process

Co-Designing with the End Users

To design an application that is meaningful for the end-users, it is important to work closely with them during the design process.

During this step, Raccoopack Media worked with a number of leading academic institutions to codesign the mobile app with patient partners. This includes designing with hospital staff, patients living with dementia, and their family. We provided consulting on the technical aspects of the app, such as defining the main requirements of features, and providing guidance on the development process.

Along the way, we participated in a number of workshops facilitated by talented designers at Emily Carr to carefully understand the needs of the users. To adapt to the challenges from the COVID-19 pandemic, we leveraged online technologies such as Zoom to meet during these workshops.

Prototyping and Implementing Insights

After working together to create initial designs, the next step was prototyping. The Raccoopack Media development team produced a series of app prototypes in each sprint. Each prototype includes an increment of features, while incorporating feedback from the users.

This approach has the advantage of involving the end users during each step of the way. After each prototype was ready, user tests were performed, where both staff and patients had the opportunity to use the app together and provide feedback.

The user tests led to transformative outcomes to improve the design of the app. One notable insight we discovered was that some patients preferred to swipe to view videos or photos as opposed to tapping on a button. This change allowed us to create an experience that is accessible for all types of users.

Results

From successful communication and collaborative efforts between Raccoopack Media and the project partners, the result was a prototype that received highly positive feedback:

  • Staff observed a significantly higher rate of engagement with patients
  • Staff rated it as very easy to navigate the app and select patient profiles
  • Patients felt comforted by the personalized content from the app curated by family and staff

This is only the first step in the What Matters project! After a clinical trial phase and further study, the What Matters app will undergo further development for commercial use in hospital and long term care home settings.

“Raccoopack was able to create a quality product that successfully met our project goals. The final version of the app is pleasing at both the functional and visual level. As this project was an interdisciplinary project, we were impressed at their communication skills and being able to work with varied stakeholders across many academic institutions.”
Dr. Lillian Hung
Founder and head of IDEA lab (Innovation in Dementia & Aging)
Assistant Professor at the University of British Columbia School of Nursing
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Raccoopack Media named as a Top Mobile Development Company 2022​

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Raccoopack Media named as a Top Mobile Development Company 2022

We’re proud to be recognized for another year as one of the top mobile app development companies in Techreviewer! Check out the press release below.

TechReviewer – February 17, 2022

Raccoopack Media is recognized by Techreviewer as a Top Mobile Development Company in 2022

Raccoopack Media offers some of the best mobile solutions for customers at one of the most affordable prices in the Canadian app development market. Their mass amount of knowledge and expertise has allowed them to stand out from competitors and take a large step forward in the market becoming one of the best mobile development companies to choose from. Not only do they offer exceptional services at affordable rates, but they also have high ratings from customer reviews. With a solid rating it is no doubt, that they easily found their way onto our list.

As well, Raccoopack Media with their portfolio and outstanding services has built an excellent brand and reputation for themselves. Not to mention, they have numerous awards and clients across North America. The company has stood out in these criteria compared to others, and that is why they have earned themselves a spot on Techreviewer’s list. It would be no surprise to continue to see news about Raccoopack Media, and to see them keep climbing up the list. In conclusion, Raccoopack Media is an astonishing app development company and a strong choice for any organization’s mobile development needs.

About TechReviewer.co

Techreviewer thinks consumers should be able to find competent companies without a hassle. No longer should consumers have to browse the internet for hours trying to find the right company for the job because that is what they do. Techreviewer is a research and analytics company that compares all companies in a specific market and then generates a list of the top performers. Focusing primarily on IT companies that offer services in software, web and mobule development, technical support, system integration, AI, Big Data, or business analysis. This way they help consumers find the best match their needs, and consumers no longer have to do any of the research, it is all on Techreviewer’s lists. 

Techreviewer has several criteria that they compare all companies in and they are:

• Services offered

• Reputation and brand visibility

• Customer reviews

• Awards received

• Company clients

• Case studies

• Social media activity

 

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Hearts and Hands is returning digitally on October 18 – 22!

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Hearts and Hands is returning digitally on October 18 - 22!

In collaboration with SafeCare BC, Raccoopack Media is proud to be providing continued support to this amazing conference to celebrate healthcare assistants across British Columbia. 

We first developed the Hearts and Hands web app in 2020 to enable this annual conference to continue running despite the COVID-19 pandemic. During 2020, over 700 healthcare assistants and industry professionals attended this five day event. Given that the digital event received overwhelmingly positive feedback, SafeCare BC decided to task our team to bring it back for another year with exciting new content!

To our team, this is also a way for us to express our gratitude to the hard work and perseverance of healthcare assistants, especially during these challenging times.

Hearts and Hands is the premier conference for healthcare assistants in British Columbia. With the goals of celebrating, educating, and inspiring, this is an event you don’t want to miss!

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Case study

Speeding up production using a web app

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Case Study

Kekuli Bay Cabinetry | Parts Tracker App

Web App Development | Cross-Platform | Information Management

The Parts Tracker App drastically reduces lost parts and saves 1000+ production hours each year.

We developed the Parts Tracker App, a responsive web application that actively updates and tracks the location of parts inside a manufacturing factory.

Problem

Growth in a manufacturing business comes with logistical challenges. When there are thousands of moving parts, excessive overhead hours are spent on tracking their movement from location to location. What if we create a web app that shows where parts are located at all times?

Kekuli Bay Cabinetry, one of the largest Canadian cabinet manufacturers in British Columbia, needed a digital solution for managing the information of cabinetry parts. There are many off-the-shelf technologies available in the market to support this need. However, these systems are often bloated with unnecessary features, and are not a cost-effective solution in the long term.

Solution

The Parts Tracker App is a responsive, user-friendly web application that efficiently tracks the location of parts inside a factory at all times:

  • QR code scanning to update the locations of parts
  • Search, view, and export information of parts
  • User accounts and login
  • Custom admin panel for creating, managing, and viewing parts
  • Mobile, tablet, and desktop compatibility

Process

Embracing User-Centered Design

With any project at Raccoopack Media, we begin by understanding the needs of the users and their objectives. To accomplish this, we interviewed managers and employees at Kekuli Bay Cabinetry, taking time to map out their day-to-day business processes. This allowed us to clarify the detailed app requirements, such as the types of information that need to be tracked, steps involved in scanning parts, and core features of the app.

Simplicity, efficiency, and intuitiveness were identified as the design pillars of the app. Following these pillars, we created a minimalistic yet highly functional design, which allows the user experience to be focused on the input and reading of information.

Optimizing the User Experience

During the development of the app, we conducted remote user testing sessions with a group of 10 employees to understand whether the app meets the criteria of being easy to use. We observed how users would interact with the app, noting down opportunities to enhance the user experience. By ensuring that the app is intuitive and easy to use, we generate further cost savings for our client, namely from time saved in training and troubleshooting.

After conducting user testing, we analyzed the resulting testing data, and gained valuable insights on how to take the intuitiveness factor one level higher. For example, we discovered that employees needed more time to view pop-up messages, and we fine-tuned the durations accordingly.

Results

By following a high level standard of user-centered design, we were able to deliver a seamless and smooth part scanning experience across mobile and tablet devices. Employees can easily scan and update the location of parts, while managers can quickly retrieve and locate the parts with a click of a button.

The Parts Tracker application will provide cascading advantages for Kekuli Bay Cabinetry: Time saved, cost savings in parts, and faster fulfillment time of customer orders.

What about the value expressed in numbers? In just the first year of use, here are the expected benefits for Kekuli Bay Cabinetry:

0 +
Management hours saved
$ 0 +
Saved by reducing lost parts
0 %
User testers rated very easy to use
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Management hours saved
$ 0 +
Saved by reducing lost parts
0 %
User testers rated very easy to use
0 +
Management hours saved
$ 0 +
Saved by reducing lost parts
0 %
User testers rated very easy to use
“What stands out about their team is their great attention to detail and commitment to delivering precise solutions. Let them take the lead because they’re experts at what they do. You only need to trust Raccoopack Media to make great things happen for your business.”
Matt McLellan
Factory Service Manager
Kekuli Bay Cabinetry
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