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Case study

Patient Care Mobile App Development For Hospitals

Case Study

What Matters Mobile App Development Healthcare App

The University of British Columbia | What Matters App

App Development | iOS Development | Tablet | Healthcare

What Matters is a innovative mobile app that helps persons living with dementia feel comforted during times of distress.

This mobile app is a collaborative healthcare research project, where Raccoopack Media team worked with leading Canadian academic institutions to develop What Matters: a mobile application that improves the quality of dementia care for Canadians.

Problem

76,000 new dementia cases are diagnosed each year. With Canada’s ageing population and increasing prevalence of dementia, nurses and care workers are overworked and often struggle to keep up their desired level of care. There is a critical need to develop solutions to support staff while continuing to advance the quality of care for persons living with dementia.

A major domain that the research project explored is distress and comfort. Patients with dementia living in long term care or hospitals may face agitating or distressful moments at times. During such times, staff need to intervene. This posed a question and opportunity: How do we offer comfort to patients during these to improve the quality of care?

Solution

What Matters is a mobile app that offers comfort during times of distress using personalized media from the patient’s family, friends, and staff.

Main Features

  • Personalized media viewing: Residents/patients can view videos, photos, and music that is personalized and curated by family and staff.

  • Resident directory: Staff can quickly find a resident’s profile.

  • Resident profile: Each resident/patient has their own profile. Staff can view information about the resident, such as what brings them joy and their interests.

  • Media liking: Residents/patients can like or dislike each piece of media. This helps staff understand the media that is relevant.
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Process

Co-Designing with the End Users

To design an application that is meaningful for the end-users, it is important to work closely with them during the design process.

During this step, Raccoopack Media worked with a number of leading academic institutions to codesign the mobile app with patient partners. This includes designing with hospital staff, patients living with dementia, and their family. We provided consulting on the technical aspects of the app, such as defining the main requirements of features, and providing guidance on the development process.

Along the way, we participated in a number of workshops facilitated by talented designers at Emily Carr to carefully understand the needs of the users. To adapt to the challenges from the COVID-19 pandemic, we leveraged online technologies such as Zoom to meet during these workshops.

Prototyping and Implementing Insights

After working together to create initial designs, the next step was prototyping. The Raccoopack Media development team produced a series of app prototypes in each sprint. Each prototype includes an increment of features, while incorporating feedback from the users.

This approach has the advantage of involving the end users during each step of the way. After each prototype was ready, user tests were performed, where both staff and patients had the opportunity to use the app together and provide feedback.

The user tests led to transformative outcomes to improve the design of the app. One notable insight we discovered was that some patients preferred to swipe to view videos or photos as opposed to tapping on a button. This change allowed us to create an experience that is accessible for all types of users.

Results

From successful communication and collaborative efforts between Raccoopack Media and the project partners, the result was a prototype that received highly positive feedback:

  • Staff observed a significantly higher rate of engagement with patients
  • Staff rated it as very easy to navigate the app and select patient profiles
  • Patients felt comforted by the personalized content from the app curated by family and staff

This is only the first step in the What Matters project! After a clinical trial phase and further study, the What Matters app will undergo further development for commercial use in hospital and long term care home settings.

“Raccoopack was able to create a quality product that successfully met our project goals. The final version of the app is pleasing at both the functional and visual level. As this project was an interdisciplinary project, we were impressed at their communication skills and being able to work with varied stakeholders across many academic institutions.”
Dr. Lillian Hung
Founder and head of IDEA lab (Innovation in Dementia & Aging)
Assistant Professor at the University of British Columbia School of Nursing

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Raccoopack Media named as a Top Mobile Development Company 2022​

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Raccoopack Media named as a Top Mobile Development Company 2022

We’re proud to be recognized for another year as one of the top mobile app development companies in Techreviewer! Check out the press release below.

TechReviewer – February 17, 2022

Raccoopack Media is recognized by Techreviewer as a Top Mobile Development Company in 2022

Raccoopack Media offers some of the best mobile solutions for customers at one of the most affordable prices in the Canadian app development market. Their mass amount of knowledge and expertise has allowed them to stand out from competitors and take a large step forward in the market becoming one of the best mobile development companies to choose from. Not only do they offer exceptional services at affordable rates, but they also have high ratings from customer reviews. With a solid rating it is no doubt, that they easily found their way onto our list.

As well, Raccoopack Media with their portfolio and outstanding services has built an excellent brand and reputation for themselves. Not to mention, they have numerous awards and clients across North America. The company has stood out in these criteria compared to others, and that is why they have earned themselves a spot on Techreviewer’s list. It would be no surprise to continue to see news about Raccoopack Media, and to see them keep climbing up the list. In conclusion, Raccoopack Media is an astonishing app development company and a strong choice for any organization’s mobile development needs.

About TechReviewer.co

Techreviewer thinks consumers should be able to find competent companies without a hassle. No longer should consumers have to browse the internet for hours trying to find the right company for the job because that is what they do. Techreviewer is a research and analytics company that compares all companies in a specific market and then generates a list of the top performers. Focusing primarily on IT companies that offer services in software, web and mobule development, technical support, system integration, AI, Big Data, or business analysis. This way they help consumers find the best match their needs, and consumers no longer have to do any of the research, it is all on Techreviewer’s lists. 

Techreviewer has several criteria that they compare all companies in and they are:

• Services offered

• Reputation and brand visibility

• Customer reviews

• Awards received

• Company clients

• Case studies

• Social media activity

 

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News

Hearts and Hands is returning digitally on October 18 – 22!

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Hearts and Hands is returning digitally on October 18 - 22!

In collaboration with SafeCare BC, Raccoopack Media is proud to be providing continued support to this amazing conference to celebrate healthcare assistants across British Columbia. 

We first developed the Hearts and Hands web app in 2020 to enable this annual conference to continue running despite the COVID-19 pandemic. During 2020, over 700 healthcare assistants and industry professionals attended this five day event. Given that the digital event received overwhelmingly positive feedback, SafeCare BC decided to task our team to bring it back for another year with exciting new content!

To our team, this is also a way for us to express our gratitude to the hard work and perseverance of healthcare assistants, especially during these challenging times.

Hearts and Hands is the premier conference for healthcare assistants in British Columbia. With the goals of celebrating, educating, and inspiring, this is an event you don’t want to miss!

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Case study

Speeding up production using a web app

Case Study

Kekuli Bay Cabinetry | Parts Tracker App

Web App Development | Cross-Platform | Information Management

The Parts Tracker App drastically reduces lost parts and saves 1000+ production hours each year.

We developed the Parts Tracker App, a responsive web application that actively updates and tracks the location of parts inside a manufacturing factory.

Problem

Growth in a manufacturing business comes with logistical challenges. When there are thousands of moving parts, excessive overhead hours are spent on tracking their movement from location to location. What if we create a web app that shows where parts are located at all times?

Kekuli Bay Cabinetry, one of the largest Canadian cabinet manufacturers in British Columbia, needed a digital solution for managing the information of cabinetry parts. There are many off-the-shelf technologies available in the market to support this need. However, these systems are often bloated with unnecessary features, and are not a cost-effective solution in the long term.

Solution

The Parts Tracker App is a responsive, user-friendly web application that efficiently tracks the location of parts inside a factory at all times:

  • QR code scanning to update the locations of parts
  • Search, view, and export information of parts
  • User accounts and login
  • Custom admin panel for creating, managing, and viewing parts
  • Mobile, tablet, and desktop compatibility

Process

Embracing User-Centered Design

With any project at Raccoopack Media, we begin by understanding the needs of the users and their objectives. To accomplish this, we interviewed managers and employees at Kekuli Bay Cabinetry, taking time to map out their day-to-day business processes. This allowed us to clarify the detailed app requirements, such as the types of information that need to be tracked, steps involved in scanning parts, and core features of the app.

Simplicity, efficiency, and intuitiveness were identified as the design pillars of the app. Following these pillars, we created a minimalistic yet highly functional design, which allows the user experience to be focused on the input and reading of information.

Optimizing the User Experience

During the development of the app, we conducted remote user testing sessions with a group of 10 employees to understand whether the app meets the criteria of being easy to use. We observed how users would interact with the app, noting down opportunities to enhance the user experience. By ensuring that the app is intuitive and easy to use, we generate further cost savings for our client, namely from time saved in training and troubleshooting.

After conducting user testing, we analyzed the resulting testing data, and gained valuable insights on how to take the intuitiveness factor one level higher. For example, we discovered that employees needed more time to view pop-up messages, and we fine-tuned the durations accordingly.

Results

By following a high level standard of user-centered design, we were able to deliver a seamless and smooth part scanning experience across mobile and tablet devices. Employees can easily scan and update the location of parts, while managers can quickly retrieve and locate the parts with a click of a button.

The Parts Tracker application will provide cascading advantages for Kekuli Bay Cabinetry: Time saved, cost savings in parts, and faster fulfillment time of customer orders.

What about the value expressed in numbers? In just the first year of use, here are the expected benefits for Kekuli Bay Cabinetry:

0 +
Management hours saved
$ 0 +
Saved by reducing lost parts
0 %
User testers rated very easy to use
0 +
Management hours saved
$ 0 +
Saved by reducing lost parts
0 %
User testers rated very easy to use
0 +
Management hours saved
$ 0 +
Saved by reducing lost parts
0 %
User testers rated very easy to use
“What stands out about their team is their great attention to detail and commitment to delivering precise solutions. Let them take the lead because they’re experts at what they do. You only need to trust Raccoopack Media to make great things happen for your business.”
Matt McLellan
Factory Service Manager
Kekuli Bay Cabinetry

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Raccoopack Media featured in The Best App Developers in Vancouver​ 2021

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Raccoopack Media featured in The Best App Developers in Vancouver 2021

Raccoopack Media has been featured as one of the top app developers by Best in Vancouver! In particular, this 2021 list was curated based on a market analysis of  app development companies in Vancouver across dimensions such as level of expertise, reliability, breadth of services offered, and customer satisfaction.

Here is what they had to say in their review:

Raccoopack Media is the best Vancouver-based digital studio that crafts amazing apps, websites, and games. Unlike other companies, their specialty is in gamification, wherein they make polished products stand out in engagement and usability.

The advantage of working with them is that gamification can enhance learning since it provides users with hands-on experiences as they interact with the learning content. Through this, people can develop practical knowledge more effectively than traditional learning.

Their company is more known than others because they use a user-centric and agile approach.

They thoroughly understand the need of their clients and their target audience before creating a product. This is to ensure that their outcome can also spark connections and conversations to people.

About Best in Vancouver

To put it simply, we make being a consumer in Vancouver easier.

Best in Vancouver is your guide to the best things that Vancouver has to offer, from the top products to the most dependable services. We do extensive consumer research to find these.

That means comparing spec sheets, evaluating prices, testing products, and checking out user testimonials. It may even mean subscribing to services to see if they’re worth our while.

In other words, we scour the island looking for consumers’ best options… all so you won’t have to.

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Categories
Case study

Teaching bracelet weaving on a tablet app

Case Study

SpiceBox | i-loom Companion App

Education | Tablet | iOS and Android

Weaving intricate bracelets can be complex – Let’s reduce the learning curve with guided tutorials on an interactive tablet app.

We worked with Spicebox Product Development to bring an outdated app up to speed with modern tablet devices, resolving hundreds of bugs and issues in the process.

Problem

The i-loom app provides guided tutorials on weaving bracelets on tablets, and is complimentary with the purchase of the physical loom. In the past, this app was praised with a highly positive reception. However, as years passed, user ratings declined due to issues with bugs and incompatibility with newer devices.

Spicebox recently acquired this product, and wanted to improve the app’s user experience prior to a product relaunch. As Raccoopack Media is experienced with app development for education and training, Spicebox reached out to us to revitalize i-loom app.

Solution

The goal of the project is to update and optimize the i-loom app for iOS and Android devices, including a relaunch to the App Store and Play Store. After we mapped out the problem space, the next step was to identify and prioritize the issues that were essential for a successful launch.

From our analysis, we created a list of the most important issues to address:

  • Migrating the project from Unity 5 to Unity 2018
  • Updating Unity asset packs to resolve compatibility issues
  • Repairing a freezing iOS tutorial
  • Updating the Android QR code scanner 
  • Fixing launch critical bugs

Process

Collaborative Problem-Solving

At the beginning of the project, an obstacle our team had encountered was a lack of access to a working version of the app. This resulted in guesswork on how some features had performed, which involved many uncertainties.

Fortunately, our agile processes enabled us to address this challenge by using frequent client communication. By brainstorming with Spicebox, we quickly discovered that the previous developer had some past footage of the app. We coordinated with Spicebox to secure the necessary information throughout the project, which paved the path for our team to recreate and repair the app’s most important features.

Profile: Before vs After Rework

Colour Palette: Before vs After Rework

Results

From our consistent efforts, we were able to successfully bring the i-loom app into modern times. The app, once plagued with bugs and compatibility issues, is now able to run smoothly on iOS and Android tablet devices:

  • Launch-ready state for App Store and Play Store
  • Upgraded app project to Unity 2018
  • 1000+ broken references resolved
  • 100+ missing scripts repaired

As we are continuing to work with SpiceBox post-launch to develop more exciting features to the i-loom app, stay tuned for more updates on this case study! 

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