Prototyping and Implementing Insights
After working together to create initial designs, the next step was prototyping. The Raccoopack Media development team produced a series of app prototypes in each sprint. Each prototype includes an increment of features, while incorporating feedback from the users.
This approach has the advantage of involving the end users during each step of the way. After each prototype was ready, user tests were performed, where both staff and patients had the opportunity to use the app together and provide feedback.
The user tests led to transformative outcomes to improve the design of the app. One notable insight we discovered was that some patients preferred to swipe to view videos or photos as opposed to tapping on a button. This change allowed us to create an experience that is accessible for all types of users.